Last Updated: 01/01/2026

1. Introduction

Custom Design Hair LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our website, booking systems, in person, and through SMS text messaging, email communications, and AI-assisted tools.

By using our services or opting into communications, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information

Full name

Phone number

Email address

Appointment details and service history

Communication preferences

Communication Data

SMS message content, delivery status, and replies

Email interaction data, including opens, clicks, and responses

AI & Automation Data

Conversation inputs provided through chat, SMS, email, or forms

Appointment-related interactions processed through automated or AI-assisted systems

We do not knowingly collect sensitive personal information unless required to provide requested services.

3. How We Use Your Information

Your information may be used to:

Schedule, confirm, and manage appointments

Send SMS and email reminders, confirmations, and service updates

Respond to inquiries and provide customer support

Deliver promotional or informational messages only with your consent

Improve service quality using analytics and AI-assisted tools

Automate administrative and operational communications

4. SMS, Email & Messaging Consent (A2P / 10DLC Compliance)

By providing your phone number and/or email address and opting in, you consent to receive communications from Custom Design Hair LLC via SMS and email, including but not limited to:

Appointment confirmations and reminders

Service-related updates

Promotional offers and announcements

Customer service communications

Message Frequency: Varies
Message & Data Rates: May apply

You may opt out at any time:

SMS: Reply STOP to unsubscribe

Email: Use the unsubscribe link included in any email

For assistance, reply HELP to any SMS or contact us directly.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, or similar tracking technologies to enhance functionality, analyze usage, and improve user experience. These tools do not collect sensitive personal information and are used solely for operational and analytical purposes.

You may modify your browser settings to decline cookies; however, some features of the website may not function properly as a result.

6. AI-Assisted Communications

We may use AI-powered or automated tools to assist with:

Responding to inquiries

Scheduling and appointment reminders

Managing customer communications

Improving efficiency and service experience

AI systems operate under human oversight and are used strictly for operational and service-related purposes. Your data is not used to train public AI models and is never sold or shared for AI training or marketing purposes.

7. Data Sharing & Use Limitations

We take your privacy seriously.

No mobile information, email addresses, or personal data will be shared, sold, rented, or disclosed to third parties for marketing or promotional purposes.

Information may be shared only with:

Trusted service providers (such as booking systems, email platforms, SMS providers, and AI tools) necessary to operate our business

Legal authorities when required by law

All service providers are contractually obligated to safeguard your information.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. While no system can be guaranteed 100% secure, we continually review and improve our security practices.

9. Your Privacy Rights

You have the right to:

Request access to your personal information

Request correction or deletion of your data

Withdraw consent for SMS or email communications at any time

Requests may be submitted using the contact information below.

10. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from children.

11. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Information

Custom Design Hair LLC
📍 5206 Village Pkwy #9
Rogers, AR 72758
📧 [email protected]
📞 +1 (479) 640-2038